Terms of Service
1. Agreement to Terms
By accessing or using Monolith Systems' services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.
2. Service Scope
Monolith Systems provides:
- Enterprise network infrastructure management
- IT consulting and support services
- Cloud solutions and migration services
- System optimization and maintenance
- Security implementation and monitoring
3. Client Responsibilities
Clients must:
- Provide accurate and complete information
- Maintain security of access credentials
- Comply with acceptable use policies
- Ensure proper authorization for service requests
- Maintain appropriate backup systems
4. Service Level Agreements
Our service commitments are detailed in individual Service Level Agreements (SLAs), which specify:
Response Times
Guaranteed response times based on incident severity levels.
Availability
System uptime commitments and maintenance windows.
Performance
Service performance metrics and monitoring.
Support Coverage
Hours of operation and support availability.
5. Intellectual Property
All systems, processes, and materials provided by Monolith Systems remain our intellectual property. Clients receive a limited license to use these resources as specified in their service agreement.
6. Limitation of Liability
Monolith Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services or any related matter.
7. Term and Termination
Service agreements may be terminated according to the terms specified in your contract. Upon termination:
- All access to services will cease
- Data will be returned or destroyed as specified
- Confidentiality obligations remain in effect
- Outstanding payments must be settled
8. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be communicated to clients and continued use of our services constitutes acceptance of modified terms.
For questions about these terms, please contact our legal department at legal@monolithsystems.net